Order change (size or model)
Please choose carefully and consult the fitting room size guide (under the clothing section) before purchase, and if still in doubt please ask for help. If your order has been paid and you need to change it, please contact us through our contact page within 6 hours following payment.
What items can be returned?
If you are not completely satisfied with your clothing purchase for reasons of wrong size, a fault, or item not as described, simply go to our returns centre for return approval and uploading of photos, return the item or items to us in their original condition* within 7 days of delivery of your order. We will be happy to offer you store credit for dresses, blouses and skirts that do not fit as intended. All other items that have been chosen via our size guide have accurate or flexible measurements.
Returns that are damaged, soiled, altered, ironed or that don’t come with your ordering information (name and order number) inside the package will not be accepted.
*All items must be returned in their original condition, unworn, unwashed, and in the original bag. Items should be posted within 3 business days after approval.
*Please contact us in the first instance at firstname.lastname@example.org, we will not tolerate abusive social media posts and reserve the right to refuse store credit on this basis.
What items can't be returned? Swimwear, headwear and jewellery for hygiene reasons.
Will I be charged any return fee/restock fee?
No, you are covered by our Free Return Policy, this means that when an item is returned for any reason (return or size change) you will not be charged any return fee/restock fee. You will be responsible for paying for your own shipping costs for returning your item.
How to return/exchange an unsuitable item?
Please follow this process for returning your parcel to us:
- Please visit our returns centre.
- After we have approved the return of your item, please re-pack the item in its original packaging.
- Post your item to the given address within 3 business days. We ask that you send the products using a secured or tracking method (mandatory in order to be eligible for a credit) and that you retain your proof of postage.
- As soon as we have your return, we will issue a gift credit to your store account. We will send you an email to confirm your return has been received and that your credit has been issued. The credit will be valid for six months from the date of issue.
How to return a faulty item?
If the item you received is faulty, please contact us within 14 days after the delivery of your order through our returns centre where you will need to attach photos of the item for a full refund. Minor faults that are deemed able to be fixed will be fixed and sent back to you (ie a broken seam) or replaced at our discretion.
Our policy lasts 30 days. If 30 days have gone by since your purchase (or 7 days inclusive of delivery), unfortunately, we can’t offer you a store credit. No exceptions.We do not accept returns for change of mind (ie colour), accessories or final sale purchases. We do not accept returned items that were sent back by you directly without being approved through the returns centre.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, a refund will be applied in the form of a gift credit, which will automatically be applied to your store account for the value of your return.